← Back to home

Help center

We’re a small team — every email reaches a real human. Most questions have a one-line answer below; if not, drop us a note.

hello@craftedbio.comSend an email →

Quick how-tos

The questions we get most often, with the short answer first.

How do I change my username?

Settings → Profile. Your old URL stops working as soon as the change saves — there’s no redirect from the previous slug, so update any links you’ve shared.

How does AI Assist work? What are credits?

AI Assist drafts and rewrites section copy from your existing content. Free accounts get 50 credits per month; Pro accounts get 1,500. Most actions cost 1 credit (a resume import costs 5 — it does a lot more work). Your remaining balance is in the editor’s AI menu and on the Settings page.

I imported a resume — what happens to it?

We extract the text, drop the file from our servers, and use the text once to pre-fill your sections. Nothing’s stored long-term beyond what ends up in your bio. Re-importing replaces what AI Assist suggested, not what you’ve written yourself.

Why can I only add three photos?

That’s a free-tier limit to keep storage costs sane. Upgrade to Pro in Settings for unlimited photos, or join an organization on a paid plan — every org member gets full Pro features automatically.

How do I cancel my subscription?

Settings → Billing → Manage subscription. That opens the Stripe Customer Portal where you can cancel, switch between monthly and annual, update your card, or download invoices. Your bio stays live as a free-tier site after cancellation; you keep access to your data forever.

I’m a member of an org — what does that mean for me?

You have full Pro features (unlimited photos, the 1,500 AI-credit quota, visitor analytics) as long as you’re a member. Billing is handled by your org admin — no charge to you. You can leave the org at any time from the org dashboard.

How do I delete my account?

Open Settings and scroll to the Delete accountsection at the bottom. You’ll be asked to type DELETEto confirm, then everything goes in one shot: your profile, sites, sections, uploaded media, AI usage history, and analytics. The action is irreversible — make sure you cancel any active subscription in Billing first if you don’t want to keep getting charged. Individual content (sections, photos, whole sites) can also be deleted directly from the editor without touching your account.

Manage your account

Direct links to the surfaces you’re probably hunting for:

Reach the team

Whether you have a question, found a bug, need help with your bio, or want to tell us what to build next, drop us a note. We read every message.

How fast we reply

We aim to reply within two business days. For account-deletion requests, privacy concerns, or anything security-related, we prioritize same-day acknowledgment.

Bug report template

Copy this into an email to hello@craftedbio.comwhen something’s broken. We can almost always fix or work around it within the day when we have these five details up front.

URL where it happened:
Browser + version:        e.g. Chrome 138 on macOS 15
What I was trying to do:
What actually happened:
Screenshot (if any):

Find us elsewhere

Tips, behind-the-scenes, and the occasional bio-of-the-week — we post wherever you already scroll.